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Industry Makes Progress to Reduce Baggage Mishandling, New Survey Reveals

9 May 2024

Reykjavík – The International Air Transport Association (IATA) today released a global progress report on the implementation of baggage tracking. Focused on IATA Resolution 753, which requires tracking baggage at acceptance, loading, transfer and arrival, the survey of 155 airlines and 94 airports reveals that:

  • 44% of airlines have fully implemented Resolution 753 and a further 41% are in progress
  • Regional variation in airline full adoption rates vary from 88% in China and North Asia, to 60% in the Americas, 40% in Europe and Asia-Pacific, and 27% in Africa
  • 75% of airports surveyed have the capability for Resolution 753 baggage tracking
  • Airport preparedness for Resolution 753 varies by size*: 75% of mega airports are capable, 85% of major airports, 82% of large airports and 61% of medium airports.
  • Optical barcode scanning is the dominant tracking technology implemented by the majority of airports (73%) surveyed. Tracking using RFID, which is more efficient, is implemented in 27% of surveyed airports. Notably, RFID technology has seen higher adoption rates at mega airports, with 54% already implementing this advanced tracking system.

“Between 2007 and 2022 baggage mishandling reduced by nearly 60%. That is good news. But travelers expect better; and the industry is determined to make further improvements. Tracking bags at acceptance, loading, transfer and delivery will give the industry the data it needs to improve. Tracking reduces overall mishandlings and helps airlines reunite mishandled bags with their owners even faster. With 44% of airlines already fully implementing Resolution 753 tracking and a further 41% in progress, travelers can have even more confidence that their bags will be at the carousel on arrival,” said Monika Mejstrikova, IATA Director Ground Operations.

In 2022, the global rate of mishandled bags was 7.6 per 1,000 passengers, according to SITA. The majority of these were returned within 48 hours.

Accelerating Modern Baggage Messaging

Resolution 753 requires airlines to exchange baggage tracking messages with interline partners and their agents. The current baggage messaging infrastructure depends on legacy technologies using costly Type B messaging. This high cost adversely affects the implementation of Resolution 753 and contributes to issues with message quality, leading to an increase in baggage mishandling.


IATA is leading the industry’s transition from Type B to modern baggage messaging based on XML standards. The first pilot to test modern baggage messaging between airport and airlines is planned for launch in 2024.

“Adopting modern messaging is the equivalent of implementing a new standard, intelligible language for use by airlines, airports, and ground handling staff so they can effectively communicate about passenger luggage. In addition to helping reduce the number of mishandled bags implementation also sets the stage for ongoing innovations in baggage management systems,” said Mejstrikova.

IATA resolution 753 was adopted by June in 2018. In 2024, IATA launched a campaign to assist airlines with the implementation. The campaign focuses on collecting data on the implementation status of airlines and providing support to member airlines to develop and execute their implementation plans. This initiative underscores IATA’s commitment to enhancing operational efficiencies and standards across the industry.

Singapore Airlines taps WebCargo by Freightos to expand booking options in Asia-Pacific’s busiest hubs

May 3, 2024 by Payload Asia

WebCargo by Freightos (NASDAQ: CRGO), a leading vendor-neutral booking and payment platform for the international freight industry, is excited to announce that Singapore Airlines’ cargo capacity is now being offered on WebCargo’s platform.  This relationship with Singapore Airlines underscores WebCargo’s position as the leading digital platform for the air freight industry, offering its users an end-to-end booking experience while expanding its reach in the Asia-Pacific region. Digital bookings for shipments from Asia origins on WebCargo more than doubled between Q4 2022 and Q4 2023, showing a strong appetite for digitalization in Asia, a trend that will likely be accelerated with Singapore’s national carrier on the platform.

With a fleet of seven Boeing 747-400F freighters and over 190 Singapore Airlines and Scoot passenger aircraft serving more than 120 destinations, Singapore Airlines brings expanded reach to the thousands of freight forwarders that use WebCargo’s platform for real-time air cargo pricing and booking starting this week. The partnership provides WebCargo’s users with additional access to sought-after Asia-Pacific destinations, such as Singapore, Hong Kong, Australia, Indonesia, Thailand and Vietnam. Coverage on the platform is slated to increase over the course of the year.

Marvin Tan, Senior Vice President Cargo, Singapore Airlines, said, “Singapore Airlines’ partnership with WebCargo expands our reach to new markets, and provides our customers with a seamless user experience when they search, book, and track their shipments in real time. This enables us to better serve our customers by responding even more swiftly to their evolving needs.”

Manel Galindo, Chief Revenue Officer of Freightos, said, “We’re thrilled to work with Singapore Airlines.  Their commitment to digital innovation aligns perfectly with WebCargo’s mission to provide seamless and efficient booking solutions for the air cargo industry and allows us to double down on the recent surge in bookings from Asia. This collaboration will enhance the booking experience for thousands of freight forwarders and will ultimately make world trade smoother.”

Forwarders can sign up for a free WebCargo account and book with Singapore Airlines Cargo here.

WebCargo is the leading platform for live air cargo rate distribution and bookings between

hundreds of airlines and 3,500+ forwarders across over 10,000 forwarding offices. Partners include over 30 airlines, including China Southern, American Airlines, Turkish Airlines, Lufthansa, Etihad Cargo, Air France KLM, IAG Cargo, SAS, Qatar Airways Cargo, JALCARGO, and Emirates SkyCargo. Forwarders not yet using WebCargo can register for a free account at and begin accessing instant eBookings with dozens of carriers.

Freightos® (Nasdaq: CRGO) is the leading, vendor-neutral booking and payment platform that connects carriers, freight forwarders, and importers/exporters to make international shipping faster, more cost-effective and more reliable.  Freightos operates, a global freight marketplace for importers and exporters, Clearit, a digital customs brokerage, and Freightos Terminal, a one-stop global freight market intelligence solution that offers data on real-time pricing, transit times, the Freightos Air Index (FAX) and Freightos Baltic Index (FBX), and a news feed.

Other Topics: Air Cargo Network, Air Express, Air Freight Services, Air Logistics, Asia Pacific Air Cargo, Asia Pacific Air Freight, Asia Pacific Air Logistics, Asia Pacific Shipments, Cargo Flights, Carriers, E-Commerce Logistics, Express Delivery, Express Logistics, International Air Shipments, International Express Delivery, IT, Singapore Airlines, Transpacific Air Cargo, Transpacific Air Freight, WebCargo By Freightos